RETURNS & EXCHANGES

Thank you for choosing to buy DIRECT FROM THE ARTIST.

We are a small but dedicated STUDIO, and its a priority for us to provide a positive and professional customer experience. 

We appreciate and care about our loyal fans and customers:)

CUSTOMER SATISFACTION

We are proud of our products, some of which are ARTISAN MADE in our own Celtic Art Studio. We check each item before we ship it out, but if something – though rarely – goes awry – we’re here for you and will make it right. 

EXCHANGES

Although this does not happen very often! We are happy to exchange any item for a different size for example.

Please contact us first.

We usually require $6.00 towards ground shipping (on small items) for an exchange to you and $6.00 towards the shipping of the returned item (f you want our prepaid label), and we will absorb the rest of the shipping (unless international or large heavy item).

We will let you know when you contact us:)

If you change your mind on receiving your order, and would like to return it, you are responsible for the shipping costs, and we shall exchange or refund your order if we have it in stock. 

For all exchanges – we can include a RETURN PREPAID ENVELOPE with your EXCHANGE to save you time and cost at the post office. (just hand in to your postal delivery person, or at the carousel at the post office without standing in line).

We kindly ask you to put the agreed contribution towards our shipping costs as cash or cheque – made to Ninth Wave Publishing – in the prepaid envelope with your returned item – that we will send with your exchange… to save you time and expense.

We hope you understand that small businesses are not in same position as large big box stores, so appreciate if you do not order several sizes for example to try them out, and then return.

For CLOTHING SIZES please check our SIZE CHARTS with each product. In “Product Details Tab” on each product page. Click to open the tab.

Customer is responsible for shipping costs with changes of size, style or color, unless it is our error.

RETURNS – damaged / wrong item

If for any reason we ship the wrong item, or something is damaged in shipping, please contact us, and we will reship out your order, and include a return shipping label, and credit you when we receive the damaged merchandise.

REFUNDS – NOT SHIPPED IN TIME

We will check with you first – and happy to refund your order if we can’t get it shipped in time (for a gift etc), if we have a delay, such as during summer events season… when there may have short delay, instead of our usual “right away”.

We will keep in touch with you during this busy time, via email, and let you know the status of shipping out your order. Thank you for your patience.

RETURNS UNDAMAGED /correct item

Some items returned (not exchanged, and not a mistake on our part) may incur a 15% restocking fee, such as custom items, but let us know, and we’ll do our best to help you.

RETURNING ITEMS NOT FROM OUR STORE

Jen’s work is sometimes available through other online, retail, and festival stores.

These items need to be returned to the store or vendor where you purchased them. But if we can help, we will.

Thank you for your support and buying DIRECT FROM THE ARTIST!

SHIPPING & DELIVERY

Please check our FAQ SHIPPING

We appreciate your business

Let us know if you have any questions – we’re happy to help.

Celtic Art Studio Team