CUSTOMER SUPPORT

CUSTOMER SATISFACTION

Thank you for choosing to buy DIRECT FROM THE ARTIST.

We are a small but dedicated STUDIO, and pride ourselves on creating quality products, and providing a positive and professional customer experience. We appreciate and care about our loyal fans and customers:)

We are proud of our products, some of which are ARTISAN MADE in our own Celtic Art Studio. We choose to create MADE IN USA quality products whenever possible, working with experienced crafts people and local businesses, and choose recycled and earth friendly materials where we can.

We check each item before we ship it out, and care about you our supportive customers.

YOUR ACCOUNT

You do NOT NEED an ACCOUNT to shop with us..

Creating a new account is easily done at checkout or through MY ACCOUNT.

We recommend creating an account to see past ORDERS, and our new WISHLISTS.
All info – including if you choose to store payment info in your account IS SECURE. We have no access to your CC information.

Our NEW SITE has STRIPE Secure Credit Card Payments Checkout – also APPLE PAY or GOOGLE PAY for mobile devices – or choose PAYPAL Checkout.

We have SSL security, and are hosted with SITEGROUND professional hosting service.

CUSTOMER SERVICE

We are a small but dedicated STUDIO, and pride ourselves on creating quality products, and providing a positive and professional customer experience.
We love to hear from our customers, and your satisfaction is important to us.

Please let us know if we can make your experience more enjoyable. Thanks!

CONTACT US

Please visit our CONTACT US Page

CHANGES / QUESTIONS ABOUT YOUR ORDER

Please check our ORDERING FAQ Page

RETURNS & EXCHANGES

Please check our RETURNS & EXCHANGES Page

SHIPPING

We are usually shipping most things within a couple days of receiving your order.
Custom items may take a little longer – but usually within a week.

Check specific product info for timing – and let us know if an item is time sensitive.

During the busy Holiday Season, we will be working hard to get orders out.. And particularly “in time”.

Please check our SHIPPING FAQ Page for more details.

BUSINESS HOURS

Our regular business hours are: 9am – 6pm PST USA, Monday – Friday
1095 E. 33rd Street, Oakland CA 94610

We have a secure answering machine, in our own studio if you need to leave a message, we will get back to you.
Phone is (510) 842 0773

WHOLESALE INQUIRIES

If you are interested in carrying our Tshirts and Textiles lines in your store,

we have a private wholesale site

Please visit our WHOLESALE INFO Page

We hope you will enjoy browsing and shopping on our NEW IMPROVED SITE!

We appreciate your business

Let us know if you have any questions – we’re happy to help.

Celtic Art Studio Team