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Jen Delyth

Celtic Art Studio

Official Site of Welsh Artist

RETURNS & EXCHANGES

Returns & Exchanges

Thank you for choosing to buy DIRECT FROM THE ARTIST.

We are a small but dedicated STUDIO, and pride ourselves on creating quality products, and providing a positive and professional customer experience.

To contact us directly.
Email us info
We have a secure dedicated office fax/answering machine  if you need to leave a message, we will get back to you.
Phone is 510 842 0773,
Email info Celtic Art Studio - Ninth Wave Publishing LLC.
Please note, that during July we have a busy show season, and best way to contact us is through email.
We will keep in touch with you about your order, and let you know if there will be any delays.
We appreciate your patience during this busy shows and events time. Thank you!

CUSTOMER SATISFACTION

We are proud of our products, some of which are ARTISAN MADE in our own Celtic Art Studio. We choose to create MADE IN USA quality products whenever possible, working with experienced crafts people and local businesses, and choose recycled and earth friendly materials where we can.

We check each item before we ship it out, and care about you our supportive customers.

EXCHANGES

Although this does not happen very often! If you change your mind on receiving your order, and would like to return it within 30 days, you are responsible for the shipping costs, and we can exchange or refund your order (refunds incur a 15% restocking fee). Please contact us first. Email info

We are also happy to exchange any item for a different size/color, but have strived to create an online store that gives you a good idea of what to expect.
For CLOTHING SIZES please check our SIZE CHARTS with each product.
Customer is responsible for shipping costs with changes of size, style or color, unless it is our error.

RETURNS

If for any reason we ship the wrong item, or something is damaged in shipping, please contact us, and we will send you a return shipping label, reship out your order, and credit you when we receive the damaged merchandise.
We are also happy to refund your order if we can't get it shipped in time (for a gift etc) during July, when we will be shipping once a week, instead of our usual "right away". We will keep in touch with you during this busy time, via email, and let you know the status of shipping out your order. Thankyou for your patience.

RETURNING ITEMS NOT FROM OUR STORE

Jen's work is available through other online, retail, and festival stores.
These items need to be returned to the store or vendor where you purchased them.

Celtic Art Studio is the ONLY store owned and operated by the artist.
Thank you for your support and buying DIRECT FROM THE ARTIST!

SHIPPING & DELIVERY

Please check our FAQ SHIPPING page
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